Shipping policy

Shipping Policy

At Sora, we strive to deliver our premium Kagoshima matcha to you in the freshest possible condition. Below are the details of our shipping process.

1. Processing Times

  • All orders are typically processed within 1–2 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • In the event of high order volumes, shipments may be delayed by a few days. We will notify you via email or SMS if there is a significant delay.

2. Shipping Rates & Delivery Estimates

  • Standard Shipping: Estimated delivery within 5–7 business days.

  • Express Shipping: Estimated delivery within 2–3 business days.

  • Shipping charges for your order will be calculated and displayed at checkout.

3. Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Damages and Issues

  • Sora is not liable for products damaged or lost during shipping. However, if you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim